COVID-19 update from ST Telco
With the global health and economic situation developing quickly, we will be providing updates here on how we are responding to the crisis.
The well-being of our teammates and clients is our top priority and the below information is reflective of our guidelines and practices as of March 24, 2020. We will update this notice to reflect any fundamental changes to our plan.
We hope this information is helpful in understanding how we are responding to the current crisis. Our thoughts are with all of you as we collectively navigate this challenging time. We look forward to seeing brighter days together.
ST Telco maintains business continuity and disaster recovery plans focusing both on preventing outage through redundancy of telecommunications, systems and business operations, and on rapid recovery strategies in the event of an availability or performance issue.
Hours of Operation
It is business as usual at ST Telco however, we are now working remotely so there may be some delay in responding to support requests.
Employee Travel and Site Visits
All ST Telco related travel is currently banned until April 12, 2020. We believe that limiting travel is our safest and best option for reducing the risks of infection. Teammates with pre-planned visits will be contacting clients to reschedule.
For personal travel, we are asking all teammates who travel abroad or by airplane to self-quarantine for 14 days upon their return.
Our helpdesk performance in February
01% Planned downtime
00% Unplanned downtime
98% Initial call / email
01% Within 24 hours
01% 2 days or more
Our performance over the last 6 months
% System Availability
% Tickets resolved within 24 hours
Infrastructure Design and Implementation
Maintenance and Repairs
Upgrades and Procurement
Virus and Spyware Infection Removals
Support and Training
Email, Collaboration and Cloud services
Internet and Connectivity
How we helped with…
…slow internet performance.
…file and data storage.
your IT does not let you down.
Disaster Recovery Planning
Security and Access Control
How we helped…
…keep market sensitive deals private.
…keep the business running during a power outage.
…meet Compliance & Auditing requirements.
to mobile apps.
out of your telecoms investment.