Our helpdesk performance in April
03% Planned downtime
01% Unplanned downtime
79% Initial call / email
15% Within 24 hours
06% 2 days or more
Our performance over the last 6 months
% System Availability
% Tickets resolved within 24 hours
We don’t fix IT problems.
We solve them.
Infrastructure Design and Implementation
Maintenance and Repairs
Upgrades and Procurement
Virus and Spyware Infection Removals
Support and Training
Email, Collaboration and Cloud services
Internet and Connectivity
How we helped with…
…slow internet performance.
…file and data storage.
When it does, we make sure
your IT does not let you down.
Disaster Recovery Planning
Security and Access Control
How we helped…
…keep market sensitive deals private.
We run monthly penetration tests for this client in order to protect their £7bn+ property and asset portfolio. We are proud to say that a single tender or deal has not been leaked in the past 6 years.
…keep the business running during a power outage.
In response to damage caused by a flood, we built a redundant server which can be activated on demand for this multi office estate agency. Now they have access to email and property management systems even if their head office goes off-line.
…meet Compliance & Auditing requirements.
We helped a leading West London law firm exceed the requirements for Lexel Risk Management. By implementing regular off-site backups and bi-annual IT disaster recovery tests they now have indemnity against data loss.
From conference calls
to mobile apps.
We ensure you get the most
out of your telecoms investment.
Analogue, Digital and IP lines and services
Business phone systems
UK and International phone numbers
Inbound call management
Call recording, reporting and wallboards
How we helped…
…reduce phone lines and line rental fees.
By moving from analogue phone lines to IP telephony we were able to reduce number of lines for this busy dental surgery by almost half. The practice manager can also log in from home to check voicemail or update the holiday message. Visitors to their website can also place calls from their web browser.
…keep multiple sites connected to each other.
This leading ironmonger has 3 workshops, 2 showrooms and over 35 retail outlets across the UK and EMEA. Maintaining an internal telephone directory was becoming difficult so we set up a hosted phone system and assigned 3 digit internal extension numbers for each outside number.
…customers keep in touch.
This software house has offices in 3 continents and wanted an easier way for clients to contact them. We set up a virtual 0203 number that routes calls to the appropriate office depending on the time of day. Now clients only need to remember a single London number that costs less than an 084x number.