Our helpdesk performance in February
System Availability
99% Uptime
01% Planned downtime
00% Unplanned downtime
Issues Resolved
98% Initial call / email
01% Within 24 hours
01% 2 days or more
Our performance over the last 6 months
% System Availability
% Tickets resolved within 24 hours
We don’t fix IT problems.
We solve them.
IT Services
Infrastructure Design and Implementation
Maintenance and Repairs
Upgrades and Procurement
Virus and Spyware Infection Removals
Support and Training
Email, Collaboration and Cloud services
Internet and Connectivity
How we helped with…
…slow internet performance.
We helped a recruitment agency overcome poor internet service by combining 4G mobile internet with their current ADSL internet. By bonding two different internet services we were able to eliminate internet drop outs that they were experiencing. The increased speed also meant that staff now spend less time waiting for CVs and job descriptions to download and more time screening candidates and booking interviews.
…email problems.
This start-up law firm was constantly running out of quota on the mailboxes supplied by their website hosting company. We analysed their email habits and migrated them to hosted email. Emails are now automatically backed up every night and they enjoy shared calendars and contacts so the office manager spends less time chasing Partners for contact details and availability and more time coordinating and planning their day.
…file and data storage.
With over 30 freelance designers working from around the world, this design and branding consultancy was pushing their dropbox account to its limits. We created a private document repository and set up access control for designers and clients so that they can exchange files by simply dragging and dropping them to a folder on their desktop. We also introduced versioning allowing the client to roll-back to previous versions of a file as well as keeping track of ‘who, what and when’ changes were made.
Disasters happen.
When it does, we make sure
your IT does not let you down.
your IT does not let you down.
Risk Management
Disaster Recovery Planning
Business Continuity
Threat Protection
Security and Access Control
How we helped…
…keep market sensitive deals private.
We run monthly penetration tests for this client in order to protect their £7bn+ property and asset portfolio. We are proud to say that a single tender or deal has not been leaked in the past 6 years.
…keep the business running during a power outage.
In response to damage caused by a flood, we built a redundant server which can be activated on demand for this multi office estate agency. Now they have access to email and property management systems even if their head office goes off-line.
…meet Compliance & Auditing requirements.
We helped a leading West London law firm exceed the requirements for Lexel Risk Management. By implementing regular off-site backups and bi-annual IT disaster recovery tests they now have indemnity against data loss.
From conference calls
to mobile apps.
to mobile apps.
We ensure you get the most
out of your telecoms investment.
out of your telecoms investment.
Telephony
Analogue, Digital and IP lines and services
Business phone systems
UK and International phone numbers
Inbound call management
Call recording, reporting and wallboards
How we helped…
…reduce phone lines and line rental fees.
By moving from analogue phone lines to IP telephony we were able to reduce number of lines for this busy dental surgery by almost half. The practice manager can also log in from home to check voicemail or update the holiday message. Visitors to their website can also place calls from their web browser.
…keep multiple sites connected to each other.
This leading ironmonger has 3 workshops, 2 showrooms and over 35 retail outlets across the UK and EMEA. Maintaining an internal telephone directory was becoming difficult so we set up a hosted phone system and assigned 3 digit internal extension numbers for each outside number.
…customers keep in touch.
This software house has offices in 3 continents and wanted an easier way for clients to contact them. We set up a virtual 0203 number that routes calls to the appropriate office depending on the time of day. Now clients only need to remember a single London number that costs less than an 084x number.